Content Marketing Meet Content Selling
In this eBook, learn best practices for using your marketing collateral to sell more effectively in Salesforce.com. This 39-page eBook, from KnowledgeTree, will help...
Twitter User Guide — Useful Commands and Shortcuts
One of the best social networking sites is Twitter. The only problem with it is that it just does so many things. While most know how to do the basics on Twitter, there...
How To Use Speech Analytics To Improve Your Customer Experience
Improving customer experience and contact center performance are common goals and yet are often “never ending” endeavors because many don’t know how to discover...
What Every Business Services Marketer Should Know About Online Lead Generation
We’ll be addressing this, along with several other vital concerns affecting the lead marketplace today, such as:
How to ensure the leads you acquire are...
Real-Time Retail Insights from Big Data – Deliver the Right Product Now
Put that big data to work in real time. Generate deeper insights faster. React quicker to customer needs and unlock a world of new opportunities. Find out how in this informative...
Closing the Back Office Service Gap With Enterprise Workload Management
Enterprises today are realizing that they need to consider options beyond contact centers to integrate the front and back-office environments and work distribution associated...