Customer engagement and contact centers play a critical role in what defines the overall customer experience.Traditional contact center metrics are agent driven and don't...
Every company needs audiences to survive. They are where you find new customers and develop more profitable relationships. And yet, most companies today treat...
Whether you are starting from scratch or a long time sales manager, building a successful sales team can be quite the task. You need to establish a team with the right people...
The reach, influence and viral nature of social media make it ideal for scammers who want to exploit the value and power of established brands for their own gain. With heightened...
As a finance leader, understanding and mitigating risk associated with your company has long been your responsibility. Now more than ever, risk related to sales compensation...
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