A Tale of Customer Loyalty and Going SoLoMo
Want to learn more about big data, but in a more entertaining way? Then this eBook is for you – regardless of your industry. This is the story of a struggling marketing...
Four Tips to Mastering Multichannel Digital Marketing Attribution
When it comes to attributing marketing efforts across multiple channels, marketers are often left with more questions than answers. How do you make sense of the data? How...
Customer Experience for the Modern Marketer: How New Business Demands Have Changed the Customer Experience Mandate
Date: Wednesday, April 23, 2014Time: 11:00 am PT/ 2:00 pm ET During this hour-long interactive webcast you’ll gain real-world insights from experts in customer experience...
6 Secrets to Offering Exceptional Customer Service
Imagine the loyalty and return business you could build by delivering customer service that exceeds customer expectations every time. Learn how to train and motivate employees...
Create a Customer Service Process that Enhances Your Bottom Line
There’s an assumption that the number of customer complaints received is a perfect reflection of the number of customer problems. If complaints go down, other numbers...
The Definitive Guide to Marketing Automation
Marketing automation is the technology that allows companies to streamline, automate, and measure marketing workflows to increase operational efficiency and grow revenue...