2023 Trends to Watch: Contact Centers
Omdia reveals four key trends affecting contact centers in 2023: declining agent populations, cloud licenses surpassing on-prem installations, voice joining the digital revolution,...
7 Quick Tips for Contact Center Leaders
Having the right people in the right place at the right time is at the core of delivering excellent customer service. It’s also easier said than done. So, whether...
7 Projects Every VP of Ops Can Address
When you dedicate time and resources to large-scale improvements in your contact center instead of just putting out fires, the value you get back outweighs (by a few tons)...
Nology – State of B2B Marketing for Global Tech
This guide is for B2B tech marketers who are looking to win the head, heart, and hands of IT and business decision-makers. We interviewed 500 business technology buyers...
7 Ways You Can Identify and Mitigate Contract Risks
If there is one thing that is consistent across the world of business, it’s the reliance on contracts. Businesses run on contracts and the more solid they are, the better....
Uncertainty Breeds Innovation: How The Mars Agency Uses Shoppable Media to Help Brands Grow Sales
More than ever, it is imperative to be increasingly efficient in driving awareness and conversions. That’s why it is critical to provide the shortest path between brand...
