5 Best Practices to Ensure Contract Compliance
Due to increasing volatility in the business environment and threats such as: Cost Fluctuations Dip in Revenues of Contracting Parties Increased Risk of Default...
Contract Lifecycle Management 101 – Efficient Contracting with Speed and Control
Approximately 6 million US-based companies have adopted CLM solutions of varying grades, and the trend in large enterprises is rapidly shifting towards enterprise-grade CLM...
CDPs: A Misalignment of Expectations
A 360° view of customer behavior is the holy grail of customer intelligence for companies succeeding in the modern digital world. Unfortunately for many customer-obsessed...
5 Ways to Boost Contact Center Employee Retention
Are You Pushing Top Talent Out the Door? Find out what is causing turnover and get 5 tips on how to boost contact center employee retention. Including steps...
5 Powerful Tips to Boost the Effectiveness of Your Quality Management and Coaching Program
Quality reviews help you assess the effectiveness of your customer service, identify opportunities to improve, evaluate processes, monitor customer trends, and ensure that...
Agent Engagement and Experience: It’s Time to Fix Service Level
Learn from ICMI's Strategic Advisory Board about the current trends and challenges as they address key questions and provide recommendations for contact center leaders....
