Due to increasing volatility in the business environment and threats such as: Cost Fluctuations Dip in Revenues of Contracting Parties Increased Risk of Default...
Business services firms need to market, sell and create new relationships in very different ways. What has worked organically for firms in the past may not work today or in...
One of the challenges that marketers face on the way is proving the impact of their spend — proving ROI: how much bang will I get for my marketing buck? It’s all...
The 2023 Service Management Salary & Skills report provides the essential insights and knowledge needed to make data-based decisions that will advance in your career....
In 2023 Contact Centers are focused on staffing, skills, salaries, operations, processes, and technology. Our Contact Center Salary & Skills research report will...
Most companies are in the nascent-to-intermediate stage of CLM maturity, especially in traditional legal areas like compliance. To drive the next level of legal operations...