Businesses using an on-premise ERP solution like Microsoft Dynamics GP are typically forced to rely on a patchwork of disparate applications, making visibility across...
Businesses using an on-premise ERP solution like Microsoft Dynamics GP are typically forced to rely on a patchwork of disparate applications, making visibility across...
The term, ‘Voice of the Customer’ is no longer a metaphor.
Speech analytics has been around for a while. Since its first commercial appearance over a decade...
Today’s CMO has the power to create impact, simply by putting advanced analytics at the center of every core process.
In the last five years, the underlying technology...
Despite the rise of Omnichannel Customer Engagements, voice interactions continue to play a vital role in all business today. But Voice Data is often overlooked in the...
Enterprise mobility is deļ¬ned as deploying mobile technology across the organization, it portrays a trend among companies that rely on work done away from the centralized...