8 Biggest Mistakes IT Practitioners Make
According to a 2018 global survey, less than half of IT practitioners are confident they can ensure performance and system availability with their current toolset. So...
All Systems Back Online: Maximizing Uptime, Performance, and Availability of U.S. Government Networks
To protect services and even save lives, government agencies must be vigilant about the reliability, availability and performance of their underlying digital infrastructure....
A Beginner’s Guide to Conversation Analytics
The term, ‘Voice of the Customer’ is no longer a metaphor.
Speech analytics has been around for a while. Since its first commercial appearance over a decade...
Advanced Analytics
Today’s CMO has the power to create impact, simply by putting advanced analytics at the center of every core process.
In the last five years, the underlying technology...
5 Ways to Unleash the Power of Voice Data
Despite the rise of Omnichannel Customer Engagements, voice interactions continue to play a vital role in all business today. But Voice Data is often overlooked in the...
Chatbot – Mobitlity Solution
Enterprise mobility is deļ¬ned as deploying mobile technology across the organization, it portrays a trend among companies that rely on work done away from the centralized...
