A Beginner’s Guide to Conversation Analytics
The term, ‘Voice of the Customer’ is no longer a metaphor.
Speech analytics has been around for a while. Since its first commercial appearance over a decade...
Advanced Analytics
Today’s CMO has the power to create impact, simply by putting advanced analytics at the center of every core process.
In the last five years, the underlying technology...
5 Ways to Unleash the Power of Voice Data
Despite the rise of Omnichannel Customer Engagements, voice interactions continue to play a vital role in all business today. But Voice Data is often overlooked in the...
Chatbot – Mobitlity Solution
Enterprise mobility is deļ¬ned as deploying mobile technology across the organization, it portrays a trend among companies that rely on work done away from the centralized...
Drive Growth: Switch from Microsoft Dynamics GP to the Cloud
Businesses using an on-premise ERP solution like Microsoft Dynamics GP are typically forced to rely on a patchwork of disparate applications, making visibility across...
Switching from Microsoft Dynamics GP to the Cloud
Businesses using an on-premise ERP solution like Microsoft Dynamics GP are typically forced to rely on a patchwork of disparate applications, making visibility across...
