Making Knowledge Management Central to High-Tech Customer Service
Controlling costs are more important than ever for companies today, but many organizations still overlook the cost of managing documents, an area that some industry analysts...
Making Knowledge Management Central to High-Tech Customer Service
Customer service is no longer about someone sitting at a desk answering the phones. Although still a crucial element to success, it is not the only channel we have today....
The Best Way to Build a Cloud
In most companies, the needs of the business are outpacing what IT can deliver. Technology is the foundation and enabler of business innovation, but developing and implementing...
Finding the Right Cloud Solutions for Your Organization
You need to provide technology-enabled services to your people whenever and wherever they need them--and you need to do it cost-effectively, securely, and quickly. This is...
Amplify Data Center Efficiencies by Solving Key Challenges That Impact Costs, Performance, and Growth
Cloud delivery, virtualization, volatile business application demands, sustainability, ROI and cost cutting, compliance and risk, acquisitions and mergers--they're all business...
A Comprehensive Framework for Securing Virtualized Data Centers
Virtualization is moving to the mainstream and may soon be overtaking non-virtualized environments as a method for deploying applications. Does this broad adoption of virtualization,...
