SaaS Economics: The Safe Bet is No Longer the Smart Bet
Whether you're just getting started with an ITSM project or considering an upgrade to an existing implementation, now is the time to think about how ITSM delivered through...
Powering Transformation
Download this white paper for information and ideas on how you can:Get the most out of managing IT in the cloudEliminate upfront investments and maintenance costsUnderstand...
CIO Discussion: Keeping The Lights On, When It Matters
ServiceNow recently brought together nine enterprise CIOs and IT leaders to discuss how to successfully execute IT strategy in today's world. In the roundtable discussion,...
IT 3.0 Manifesto – Finally, IT for the People
While IT 3.0 is a new and emerging reality, most enterprises find themselves struggling with outdated technologies and business practices. Organizations that embrace IT 3.0...
Making Knowledge Management Central to High-Tech Customer Service
Controlling costs are more important than ever for companies today, but many organizations still overlook the cost of managing documents, an area that some industry analysts...
Making Knowledge Management Central to High-Tech Customer Service
Customer service is no longer about someone sitting at a desk answering the phones. Although still a crucial element to success, it is not the only channel we have today....
