High Tech Customer Service in the Cloud – Getting Past the Hype
Service and support is finding a safe, reliable, and comfortable home on the Cloud - social channels were born there, and forums and communities for peer support have never...
Future-Proofing Your Authentication Infrastructure
Sophisticated attacks have placed a heightened premium on strong, multi-factor authentication. However, as the proliferation of cloud services and enterprise-connected mobile...
4 Steps to Fulfill Demand across the IT Lifecycle
But what if you could give business users real-time visibility into all their requests and confidently deliver them on time? By taking a process-based approach to managing...
Best Practices for a Mobility Center of Excellence
Enterprises are struggling to come up with an approach to manage the proliferation of mobility across the organization. A proven way to handle this challenge is to establish...
Computer Science Corporation Customer Video Testimonial
See how this IT solution provider is developing a largely mobile workforce, making decisions in real-time, and ensuring the right people are assigned to the right opportunities.Request...
Creative Commentary: the business value of a Developer Operations bridge
In this report, explore the business value derived from connecting ALM and ITSM and the need for greater alignment and collaboration in strengthening development and operations...
