ITSM Evaluator’s Checklist
The experts at Serena have taken the guesswork out of comparing vendors and solutions. This Checklist is based entirely on actual customers' most frequently asked questions,...
Hospitality Breaches on the Rise
Cyber criminals continue to pick off the easiest prey among businesses. Research conducted by Trustwave identified the hospitality industry - particularly hotels and restaurants...
Business Agility Through Agile Lifecycle Practices
Agile software development has grown in popularity over the past few years. But as successful as agile can be, it still overlooks some key processes of Application Lifecycle...
2012 Payment Security Practices Survey
Conducted by the Ponemon Institute, the 2012 Payment Security Practices Survey focuses on merchants and practices they can adopt to mitigate risk and better manage payment...
NWEA Rolls Out Flexible Process-Based ITSM in 30 Days
NWEA selected Serena Service Manager as it meets their needs for a modern ITSM system, incorporates ITIL best practices, delivers integrated ITSM processes, has a stellar...
Optimizing Service Levels in Public Cloud Deployments
Migration to the cloud offers the potential for tremendous business benefits, but it also presents a host of potential risks. This white paper covers using multiple deployment...
