"We work in a global workforce where business reaches beyond our borders and over the seas."This best practices guide shows you how to easily and cost-effectively provide...
Business and individual consumers are finding themselves empowered in the transformation process, and banks are realizing that they have to compete to retain and grow their...
The security of data, regulatory compliance and the reliability of critical business processes are key business drivers that are forcing companies to consider alternatives....
In this brief white paper, Joseph Michelli, author of The Zappos Experience, offers a thought-provoking assessment of the Zappos' service model.Request Free!
“Your agents have a great deal to tell you about how to create a better support center, in every dimension of your operations.”This SupportIndustry.com white paper reviews...
The real challenge for IT managers, therefore, becomes making an optimal selection from among the many choices available. Which one has the set of features that best matches...
