Building a Better IT Service Channel
How do you build a better service channel for your company? As IT has evolved, support teams face the task of providing better service while reducing budgets and headcount...
5 Must Haves for a Complete Social Support Strategy
Your customers have adopted a more social way of communicating online, and they expect your support department to do so too.
The good news is that you don’t have to swear...
How to Use Blended Learning in a Training Program
In this guide you will learn:The best types of files to use in your online trainingThe ideal time length for units of instructionHow to take advantage of social media technologiesOther...
Is Online Training a Money Saver For Your Company?
With this calculator, you will learn:Your 'real' costs for training employees in-personYour potential savings by moving part or all of your training programs onlineIn downloading...
How to Transform Your Business with Cloud ERP
Cloud computing and Software as a Service (SaaS) are powerful forces to help organizations improve operations and achieve greater business agility. To make informed decisions...
The Great Debate: One Integrated Business System VS. Siloed Applications
As fast-growing companies expand their business operations, add new customers and deal with new challenges, it's critical that they have systems that enable them to operate...
