In the Engagement Economy, it is our responsibility to engage our customers, not market to them. We must engage them early, engage them everywhere, and do so in meaningful...
In a highly competitive industry where many companies are trying to be everything—offering a plethora of services, but failing to excel in any one—telecoms must allocate...
Engaged guests are happier guests. In this infographic, we illustrate ways hotels can integrate mobile and text messaging to deliver a higher level of service throughout...
The guest experience does not begin when the guest arrives at your hotel, it starts right after they book their stay. Communication is a crucial aspect of the guest...
Looking for high-quality, in-depth coverage of emerging trends in home automation? With inspiring innovator profiles, exclusive interviews, new product spotlights, and...
A cryptographic protocol turned enemy, SSL improves privacy and integrity, but can also create a blind spot in corporate defenses when hackers leverage it to mask cyber-attacks...