Fast incident resolution is at the center of so many ITSM metrics, and remote support is a key part of a multi-channel contact center’s ability to speed time to resolution....
Vendors and third-party suppliers are part of today’s modern business ecosystem, and this ecosystem will only grow in scale and importance. But as the complex network...
Within your organization, there are probably multiple, sometimes disparate definitions of what unified communications and collaboration (UC&C) means. But for our purposes,...
Gaining a competitive advantage in the modern marketplace requires an infrastructure that allows for the secure execution of data and analytics, cloud, social, and mobile...
Business customers have relied on MPLS–based VPN service as their primary connectivity for their private networking needs for many years now. Ovum now sees an emerging...
CIOs have some tough decisions ahead. The cloud, mobility, Big Data, the Internet of Things and Software-Defined Storage (SDS) are just a few of the drivers of immense change....