Use “Processing,” the free, award-winning, graphics-savvy language and development environment, to work with the touchscreens, hardware sensors, cameras, network...
Data on customers, producers, underwriting, claims, and service providers is just part of the picture. This increase is being driven by social media and mobile devices adding...
The technology landscape has changed in the last decade, with the transition to IP switching and SIP systems well under way. A contact center based on SIP technology offers...
It is a sea-change in how consumers engage with retailers, for the first time truly bringing together the physical and the virtual in ways that cross-channel efforts to-date...
Managing a dynamic contact center requires an understanding of who the customer is, identifying intent, and then directing the customer to the most cost effective resource....
It allows you to move through tasks efficiently and effortlessly, reducing many of the 'ins and outs' that other mobile devices require today. Here are just a few of the reasons...
