How to Save $20,500 on Call Center Software
The benefits of call center software fall into five basic categories: improved customer service, decreased customer wait times, lower employment costs, increased employee...
How to Make a Business Case for a Contact Center
Contact centers are becoming a litmus test for clients; if you have a well-run contact center, your client will have a positive interaction with your company and thus may...
Step by Step: Setting Up a Contact Center
Ready to get started? Read this easy to follow and informative infographic for:A step-by-step guide to setting up an in-house contact centerHow to assess the costs and benefitsImplementation...
End-to-End Visibility into T&E Expense Management: Mobile Comes to the Table
It's no secret that Travel and Entertainment (T&E) expense management can be a chore for the weary business traveler – 51% of organizations citied improving the process...
IBM SmartCloud for Social Business Mobility
Combining the power of cloud computing with the freedom and functionality of mobile devices can give enterprises access to a wide range of key benefits, including increased...
Cloud Strategies Of Online Collaboration Software Vendors
This report details their findings about how well each vendor fulfills their criteria for constructing an online collaboration service and where they stand in relation to...
