Keeping Secrets: Good Password Practice
Alternative and supplementary forms of authentication have become far more common (and affordable), but the humble password remains the somewhat crumbling gatehouse to many...
The CIO’s Guide to Living with ERP
An Enterprise Resource Planning (ERP) system is the single largest IT investment most manufacturers will make in their business—and that investment makes the CIO's job...
Contact Center Analytics: How the Best-in-Class Reduce Operational Costs through Contact Center Data
In April and May of 2012, Aberdeen surveyed 138 end-user organizations on their contact center analytics initiatives, and the findings from this research show that contact...
The Business Value of Product Data: The Importance of MDM and PIM Systems
Product data is in many ways a unifying force across organizations and industries. Many different companies often participate in bringing a product to market, from design...
Leveraging Big Data To Extract Value from Social Media
While traditional databases and associated analytic frameworks are powerful in understanding customer structured data, many organizations see the combination of social media...
Signs You Need to Buy a New Phone System
With the phone technology and business needs changing faster every year, it's hard to keep up with how new phone systems can help solve classic problems businesses face. This...
