Moving Beyond FTP
The security of data, regulatory compliance and the reliability of critical business processes are key business drivers that are forcing companies to consider alternatives....
The Zappos Experience: Five Principles to Inspire, Engage and Wow
In this brief white paper, Joseph Michelli, author of The Zappos Experience, offers a thought-provoking assessment of the Zappos' service model.Request Free!
Confessions of a Support Center Professional: 7 Ways Expectations Differ From Reality
“Your agents have a great deal to tell you about how to create a better support center, in every dimension of your operations.”This SupportIndustry.com white paper reviews...
Business without Borders: How to Cost Effectively Conduct Global Business
"We work in a global workforce where business reaches beyond our borders and over the seas."This best practices guide shows you how to easily and cost-effectively provide...
Hosted UC&C: A Powerful Tool for Enterprise Success
Employees, customers, partners and suppliers are all important constituents of an organization's extended enterprise. Serving the communications needs of a connected organization...
Hosted UC&C: A Powerful Tool for Enterprise Success
Employees, customers, partners and suppliers are all important constituents of an organization's extended enterprise. Serving the communications needs of a connected organization...
