Nine Activities to Maximize Your Customer Analytics Results
The activities in this report, highlight the characteristics of the Best-in-Class firms in alleviating this challenge, and delighting clients through personalized and timely...
How to Make Customer Engagement Analytics Work
Companies using the activities features in this brief as part of their customer engagement analytics efforts, maximixe their use of this data and distinguish themselves as...
Customer Engagement Analytics: How to Use Data to Create (and Keep) Happy Customers
Collecting customer data is no longer enough to achieve success in Customer Experience Management (CEM). Companies need to put the behavorial and feedback data they capture...
The Business Benefits of Customer Engagement Analytics
Customer and operational data captured across different channels provides the potential to do just that. However, this requires companies to use analytics to convert data...
How to Make Customer Engagement Analytics Work
Companies using the activities features in this brief as part of their customer engagement analytics efforts, maximixe their use of this data and distinguish themselves as...
The IPO and Beyond: The Keys to an Enduring Financial Foundation
In most respects, the reporting, process, and control burdens fall on the shoulders of the CFO, controller, and the rest of the finance team. “The IPO and Beyond: The Keys...
