14 Critical Metrics Extracted From Phone Calls in Q1 2014
During Q1 2014, LogMyCalls processed millions of call segments using their Conversation Analytics engine. These calls were from dozens of industries across North America....
Retargeting on Facebook by the Numbers
Analysis of Retargeting in the Center of the Social Web
Since the successful launch of retargeting in the News Feed, Facebook has been doubling down on retargeting ad products,...
The Digital Customer Experience (CX) Imperative
Industry Expert Brian Solis Reveals Why Digital CX is Key to the Future of Business
Wednesday, November 12, 2014
2 PM Eastern / 11 AM Pacific
We are witnessing the rise...
How to Deliver a Seamless Omnichannel Customer Experience
Wednesday, October 22, 2014
2 PM Eastern / 11 AM Pacific
Customer Service Journeys most often start online and many of these interactions wind up in the contact center. According...
Critical Requirements for Building a Future-Ready Contact Center
Wednesday, October 29, 2014
2 PM Eastern / 11 AM Pacific
Today, customers expect the agent who answers their call to know they’ve already sent an email and engaged...
Benchmark Your Contact Center Routing: How Do You Score Against Today’s Best Practices?
Wednesday, October 8, 2014
2 PM Eastern / 11 AM Pacific
We’re all painfully aware that both customer expectations and technology are evolving fast. Customer contact routing...
