Journey to the 3rd Platform
Using Digital Customer Experience for Business Growth and Innovation
The Information and Communications Technology industry (ICT) is in the midst of a once every 20–25...
Five Benefits of Video Collaboration in Corporate Training
Unlock the Potential of Video Collaboration in Training
Corporate training departments are facing increasing pressure to provide higher, more measurable returns on investment....
5 Advantages of Mobile for Customer Service
For a More Responsive and Connected Customer Service
Customer service has never been more important to the success or failure of a business. In today’s hyper-connected...
Secrets to Business Growth
Invaluable Tips from 3 Successful Entrepreneurs
Small businesses have generated 65% of the net new jobs in the United States since 1995. Numbers like that illustrate best...
20 Customer Service Best Practices
Put the “Customer” Back in “Customer Service”
Customers today have so many options – not just the plethora of product choices, but even the multitude of ways...
10 Dreamforce Announcements That Will Shape Sales in 2015
Enable the Sales Team of the Future
Salesforce has just made 10 major announcements at Dreamforce that will make your sales team truly always-connected, fully mobile ready,...
