Traditional S&OP processes and systems have had limited success in responding to the increased complexity and volatility in today’s marketplace. Too often strategy...
A Handbook for Meaningful (and Profitable) Engagement
Customers are seizing control of the marketplace and CEOs are shifting their focus to their customer-facing teams –...
Maximizing the Power of Commerce along the Customer Journey
Commerce is one of numerous customer-facing teams within a business. The others include sales, customer service,...
It can be difficult for enterprises to navigate the broad array of available cloud contact center offerings: with the increased acceptance of cloud among enterprises, as...
Unlocking the True Potential of Video Collaboration
Technological changes are forcing a radical transformation in business norms and practices. Geographically dispersed workforces...
eBook
Deploying your contact center in the Cloud provides you with significant benefits, both in added capabilities and in new efficiencies, to increase the caliber of your...
