With so much data online, absolute secrecy of private or confidential information is impractical because, often enough, you must share it for good reason, such as disclosing...
Identity is a fundamental requirement to digital growth. Businesses and organizations cannot properly take advantage of mobile, cloud, or Internet of Things (IoT) technologies...
The Internet of Things has arrived. Gartner predicts there will be nearly 5 billion IoT devices in use by the end of 2015 and 25 billion connected devices by 2020. Organizations...
Technology is progressing faster than industry experts predicted even just a few years ago. For those in support organizations, the sheer velocity of change means that...
Ever been on one of those frustrating calls with a customer who’s trying to describe a problem? “Umm, there’s a blue and green wire coming out of this little...
What will service and support be like in 2020? To answer that question, the Aberdeen Group took an in-depth look at emerging technologies and leading organizations in the...
