Determining how to best leverage all the available UC tools to best serve your needs does not have to be a stressful and complicated undertaking. First, look outward: Learn...
Over the past decade, unified communications (UC) capabilities have been developed to enable people to access other people, or to access information much more effectively....
While the economy is once again growing, uncertainty remains. As a result, even as organizations make investments to grow their business, they continue to look for ways to...
A Cost-effective Way to Reach Your Customers and Prospects…
Email marketing is proven to be one of the most cost effective ways to reach out to your customers and prospects....
In this postrecession economy, businesses are finding it increasingly important to change the way they communicate with customers. Traditional ad campaigns and marketing...
Workforce management (WFM) has been at the foundation of efficient contact center and customer care operations for decades. Today, over 30 years since the first WFM solution...
