Gartner Magic Quadrant for Access Management, Worldwide
For the third consecutive year, Gartner has named IBM a Leader in the 2019 Gartner Magic Quadrant for Access Management. We believe that IBM’s global reach, commitment...
Streamlining the Major Incident Resolution Process: Define, Plan, Staff and Communicate
When a major IT incident occurs, planning and proper role delegation is essential for quick resolution. For every minute of system downtime, there are severe effects on...
Responding to Data Center Outages: 6 Keys to Developing an Effective Response Plan
As technology continues to evolve and grow more complex, so do the crises that arise when things go wrong. The root causes of outages have also been shifting in recent...
IT Notification and On-Call Management Tools: Build It, or Buy It?
Digital transformation continues to be a top priority for most CIOs across almost all industries. Due to the increased dependency on IT, the department must adequately...
10 Reasons Why Your IT Incidents Aren’t Resolved Faster
In today’s digital world, the speed at which information is delivered, recognized, and analyzed is critical to the success in effectively mitigating the impact of...
Top 5 Considerations When Selecting an IT Alerting & Incident Management Solution
IT incident response is inherently people-oriented. The underlying problem may be technical in nature, but resolving it and keeping stakeholders informed involves human...
