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IT Notification and On-Call Management Tools: Build It, or Buy It?

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Digital transformation continues to be a top priority for most CIOs across almost all industries. Due to the increased dependency on IT, the department must adequately prepare to be ready to respond quickly to any IT outage. IT service alerting solutions help IT organizations streamline their major incident resolution processes to improve efficiency and ultimately reduce the time to know (MTTK) and therefore the overall time to resolution (MTTR). Read this white paper to discover the many important dependencies to consider, whether you build your own tools, or buy an IT service alerting solution.

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