The bottom line of a professional service organization is defined by how well it delivers talent and expertise where and when it’s needed most in the face of ever-changing demand. Therefore, it is performance in both capacity planning and resource management that is critical to optimizing resource utilization, improving project success and profitability, and ensuring client delight.

 

Key findings of this Professional Services View of the Resource Management and Capacity Planning Benchmark Study include:

This research report is an extension of the Resource Management and Capacity Planning Benchmark Study 2013, at Planview.com/Resource-Management. Containing services-specific charts and analysis not presented in the original report, these findings speak explicitly to organizations whose primary offering is project-based, revenue-generating services.