U.S. regulators, including The Office of the Comptroller of the Currency (OCC), are examining sales practices at larger banks and credit unions for instances where accounts are opened without consent. They are looking at products and services sold that impact member’s credit scores.

While capturing consent isn’t a formal regulation today, it’s highly encouraged to have a well-documented capture consent process as part of your risk management program to deter fraudulent account openings.

Download this white paper to learn:

• The challenges to the customer experience capture consent poses
• The risks your credit union faces from fraudulent account openings
• Solutions to capture consent without diminished customer experience