The Economic Imperative of Customer Experience

Leading research shows clear links between great customer experiences and better business results, including improved profits, increased revenue, greater loyalty and positive word of mouth. So why aren't companies of all sizes benefiting from it? Until now, companies have mainly focused on getting each individual touchpoint and channel optimized for superior service. Join us for this webinar and we'll show you why focusing on the end to end customer journey can unlock the full business value of great customer experiences. We'll discuss: The economic imperative of focusing on the customer journey Why companies don't get the customer journey right How leading companies provide great customer experiences across the end to end journey Join author and renowned CX expert Dr. Natalie Petouhoff as she discusses customer experience as the economic imperative for successful companies. Request Free!