The Tortoise and the Hare: A Tale of Document Management in Insurance and Banking

As discussed in Aberdeen's report, Handling Paper in a Digital Age: The Impact of Document Management (February 2012), the capture, processing, management and securing of both paper documents and the resulting unstructured data files is very important to a number of industries. Based on a January 2012 survey of 30 insurance and 29 banking organizations, this Sector Insights takes a closer look at the particular concerns and document management strategies adopted by these industries. Aberdeen's research shows that, as in the well-known Aesop Fable, there is more than one way to run a race. While insurance companies are taking a slow and steady approach, focusing on high levels of data accuracy and trust, banking companies are racing forward, quickly adopting technologies to increase the speed of document capture and processing.

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