Frustrations caused by home-grown CRM systems are numerous: cost, support, flexibility, training and integration - just to name a few.  A world-class CRM system, when installed correctly, will supercharge your business.  

This ebook covers the key considerations in a CRM transformation, key benefits for different departments of your company, and the questions you should ask as you go about making the right choice in a very crowded market of vendors and consultants.

It's 14 pages packed with useful information.