Beyond CRM and BPM Integrating the Front & Back Office to Prioritize Work & Close Sales

The customer's experience with your company isn't over until service is delivered or the transaction is completed. In many cases, this requires sales or customer service to move customer interactions and/or related work to the back office for fulfillment. Too often, companies do not have the systems and best practices in place to ensure a seamless flow throughout the process – resulting in a poor experience for customers and missed sales opportunities for companies. What if you could prioritize and route tasks, manage employee skills and schedules, and monitor the entire process from the front office to the back office? Now you can with an Enterprise Workload Management solution. Register now for this webinar. Learn how you can: Manage interactions and related work for optimized results Improve sales and revenues by prioritizing transactions How SaskTel – a leading telecommunications provider - has leveraged Genesys Enterprise Workload Management to improve sales and revenue, while creating a great customer experience by efficiently using back office resources Request Free!