The customer experience is one of the most important (if not THE most important) factors in business success. 

While every employee is responsible for customer service, and should take a customer-first approach, your customer service reps have the greatest amount of, and the most ongoing contact with your customers on a day-to-day basis. So the first step to providing an exceptional customer experience is to hire the right people for your customer support team.

What You Will Learn:

• Why hiring the right people is critical in customer support
• Skills and personality traits to look for in customer support agents
• 5 tips for hiring the best support team