Hosted IP telephony and unified communications as a service (UCaaS) provide businesses with considerable benefits, including more flexible, cost–effective, and rapid access to advanced communications capabilities and greater technology expertise. Businesses considering the move to hosted communications must first assess their existing infrastructure, IT staff skill sets, security and reliability thresholds, and end–user needs in order to align their technology roadmap with broader business objectives. Read this analyst report, from leading industry and business analyst firm Frost and Sullivan, for an overview of hosted unified communications, its vendor landscape, and how to choose the best UCaaS vendor for your organization’s needs.
