High call volumes in contact centers across the industry are one of the most pressing issues that credit unions are looking to solve. Many have turned their eyes to an IVA to provide relief for their overloaded support staff, but do they really have what it takes to handle contact center traffic by itself? Or are your time and resources better spent looking at more digitally-focused, complete solutions? 

Download this white paper, and you'll learn:

• How high call volumes became such a common problem
• What IVAs excel at and where they tend to fall short
• The importance of a complete member service strategy, and how IVA can help fill in the gaps
• How to reduce wait times and better support staff
• And more!