It won’t be long before competitiveness will demand that virtually every organization makes the transition toward more dynamic contact center operations. Early adopters are already transforming customer service using artificial intelligence (AI) to deliver the fast, streamlined, human-centric interactions that customers demand.

Why the need to move quickly? In short, because customer expectations for a seamless omnichannel experience are outpacing contact center capacity. Call volumes are skyrocketing just as labor costs are rising and workers are increasingly harder to recruit and retain. Repetitive interactions are tedious for agents and eat up their time. Long wait times lead to customer defection and cart abandonment. This urgency is intensified by customer expectations for self-service capabilities and a high degree of personalization. Download to learn more.