IT Leaders in Financial Services are looking for ways to reduce IT team resource drain and to improve response time to internal customers.  At Gratz Bank they were able streamline the IT Service Desk by introducing automation & workflow - starting in IT and they going out to other groups.

The Gratz Bank is using no-code IT Service Management to automate and streamline workflows for delivering IT service, managing projects, and change requests, and tracking technology assets.


3 Ways Gratz Bank is Leveling-up IT Service Management:

• Use custom & dynamic forms to collect specific information from the centralized web portal and then route it automatically to the appropriate team members.
• Introducing Change Management (following the ITIL framework); change control is critical especially in banking; plan & track software and hardware updates.
• Bring Tickets & Projects together into one view; easily manage resources, conduct capacity planning, and view all work from a single pane of glass.