For nonprofits, the service demands that increased during COVID haven’t lessened up. Now audiences want more support and more connection, more often. How can nonprofits answer the demand?

We gathered insights from 8,000 customer service professionals globally, including 100 nonprofit representatives. From automation to personalization, we pinpointed five critical trends that define the most successful nonprofit service delivery. Read our report to learn more, including how these insights can work for you.