Retail and hospitality workers are struggling the most out of all employees in the industries studied in Mercer’s Inside Employees’ Minds 2022 report. Most retail and hospitality front line employees make $60,000 or less per year. While all of the above challenges hurt people working in the retail and hospitality industry, inflation has been the single biggest hit. These employees have indicated that the emergency money they had saved is now going into rent, food, and other increased expenses that they didn’t budget for.

Three out of five of the top concerns for retail and hospitality employees in 2022 relate to financial security:

• Covering monthly expenses remained the top concern since last year, but respondents now indicate that they’re nearly twice as concerned about that as any other item.
• The ability to retire rose to the #3 spot, up from #8 last year
• Concerns over personal debt are now in the top five

Download the retail and hospitality industry summary to learn about why many are considering leaving the industry altogether and seeking better opportunities.