How an Integrated, Team-Based Model Improves Member Satisfaction While Lowering the Cost of Care

The process of managing specialist referrals is a costly, chronic challenge for many HR leaders/payers (be they self-insured employers or health plans). And virtual care has only compounded the problem as many traditional virtual urgent care providers find themselves ill-equipped to handle the broader referral management challenge. The resulting care is by nature limited in scope, ultimately leading to higher referral rates and more care fragmentation. This white paper explores an alternative approach that includes dedicated primary care, physical medicine, mental health, and health coaching providers, and is a model that can be equally effective in both virtual and in-person settings. Learn how to:

  • Achieve 22% fewer specialist referrals
  • Slash costs for high-frequency, high-cost specialist visits
  • Navigate every step of the care journey
  • Offer an embedded care navigation experience
  • Decrease the cost of specialized care


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