New 5G use cases, the agility of network resource deployment and fewer network OEMs are fueling a new vendor ecosystem that embraces open-standard, cloud-native networks. Yet for service providers, whose success depends on the ability to monetize the technology, this presents a host of challenges: identifying strategies to beat the competition, meeting unprecedented capacity demands, increasing network coverage, winning customers, and reducing churn – all while minimizing impact on capex and opex.

• Providing configurable personalization to a range of different users
• Facilitating omnichannel marketing, sales, care, and support
• Offering visibility into processes, delivery intervals, and cash flows
• Leveraging enterprise-wide data to create and improve offerings
• Accelerating the introduction of more diverse products and services
• Expanding payment options to personalize billing cycles, payment dates, and pricing models

This report examines how rising consumer expectations and changing commerce behavior are changing the experiences and capabilities that service providers’ billing platforms need to support for consumer and business customers.