Global fraud is on the rise and is not slowing down: 92% of the Association of Certified Fraud Examiners members anticipate a further increase in fraud over the next 12 months,1 on top of record-setting levels in 2020. With data breaches and fraudsters’ use of malware on the rise, traditional knowledge-based customer verification methods are no longer reliable. Other approaches, such as two-factor authentication via SMS or email, still add substantial friction to the customer experience and can be exploited or intercepted by fraudsters.

Building upon its success in the voice biometrics space, Nuance introduced its cloud-native Gatekeeper biometric security solution in October 2019. Over the past two years, Nuance has updated Gatekeeper to meet new and evolving client needs, particularly in the wake of the COVID-19 pandemic. Today, Nuance Gatekeeper offers a unified source of biometric authentication and intelligent fraud prevention in voice and digital channels.

Read this informative report to learn how the Nuance Gatekeeper solution stands out as one that can continue to evolve in accordance with its roadmap and react quickly to meet clients’ changing needs.