Without a professional services automation tool (PSA), your business may waste too much time, resources and revenue trying to put out fires. Even with an automated service ticket process in place, there are opportunities to improve service team management. Look for ways you can standardize service workflows and automate communication with customers and even recurring tasks. By taking these extra steps, you can distinguish yourself from the competition by offering proactive, business focused IT services. Here are five tips to help you better manage your service team – and take your company to valued partner status with your clients…
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