 | Field service employees fill a unique role in any organization - directly interacting with customers more than most people in company. Organizations must trust that these employees are providing a consistent and professional manner in order to help ensure repeat business. For decision-makers, scheduling the human resources component of field services and ensuring that the right parts are in the right place at the right time are essential for success. For field service technicians, being out of the office without a link to the home office can be a frustrating experience. Both are looking to Enterprise Resource Planning (ERP) in order to help manage business processes and provide visibility into customer data, promoting standards, and scheduling resources. This report will illustrate how field service functionality can help to transform field service into a profit center in the organization. Request Free! |
