The move toward digital government has never been more important, or more timely. Virtually every public organization, down to the municipal level, has a digital government initiative in process. While the specifics vary, goals for public-facing digital government services typically include improving users’ online experience, better understanding the public’s needs and achieving better outcomes, and providing services more effectively and efficiently. On the employee-facing side, goals include improving productivity and collaboration, fostering innovation, bolstering security and reducing costs.