The explosion of interest in voice analytics technologies has helped companies “listen at scale” to capture insights from customer calls that can transform businesses.

But research suggests that nearly 80% of companies that deploy voice analytics software report that their investment fails to deliver the intended ROI.

This comprehensive guide unpacks the three biggest pitfalls when it comes to purchasing new voice analytics software and offers guidance to help companies avoid common missteps so they can reap the benefits of this powerful technology.

Download this buying guide to learn:

• The three biggest traps CX leaders fall into when investing in voice analytics technology
• What you should be looking for in a voice analytics solution from a strategic level
• Key questions to ask vendors before you make a purchase decision

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