Customer service matters more than ever. With a rapidly changing industry and ever-increasing customer expectations, it’s time to rethink customer service training. If companies want to figure out how to improve customer service in the workplace—and impact their bottom line—they need to build, deliver, and measure customer service training and enablement efforts like never before.

That’s why we built The Better Work Guide to Customer Service Training. Lessonly’s Better Work Method will help leaders discover how to create a customer service training program for any team. But don’t just take our word for it. We worked with numerous customer service experts, thought-leaders, and practitioners to explain why training is the foundation of good customer service. Our guide also includes best practices, customer service training ideas, and other helpful resources so teams can learn, practice, and Do Better Work. Enjoy!